I had been clear when I submitted my order that I would need to change the shipping address if it took longer than a certain amount of time to complete the order. Customer service acknowledged that. When I hadn’t heard anything, and that date was approaching, I reached out and learned it has been already been sent out. It turns out this month the label have been created, but the items weren’t dropped off until the final day that I could’ve received it… sending it so late meant it would be impossible for me to receive it…. Because they didn’t contact me before sending it, I was unable to get it sent to the correct address without having to pay UPS for the service. Once it was clear that it was an issue, customer service stopped responding to my emails for resolution.